2nd / 3rd Line Senior Technical Support Engineer Sydney, Australia
2nd / 3rd Line Senior Technical Support Engineer
Competitive salary plus Company Bonus Scheme
Tripleplay is a specialist provider of IPTV, video streaming and digital signage software designed specifically for the enterprise market. An opportunity has now arisen for a 2nd / 3rd Line Senior Technical Support Engineer to join our team.
Present in more than 40 countries across the world, we offer a truly global environment where there is the opportunity for the successful candidate to thrive, develop and fulfil their potential. Opportunities for international travel and progressing to management or development in the future are available for the successful candidate.
As a Senior Technical Support Engineer, you will be tasked with providing 2nd and 3rd level support for our client’s products as part of our international support desk. On a day-to-day basis, you will provide customer support whilst working in collaboration with engineering and key customer representatives. Specifically, you will respond to technical problems, ensuring the customer is kept appraised of the progress of the issue. You will have day-to-day responsibility for another member of the support team and report directly to the global head of support. You will have continuous training and career development opportunities. As you familiarised yourself with the product portfolio, you be able to resolve problems assigned to you and work closely with our development staff where applicable..
To be considered for this role, it would be desirable if you had some of the following experience:
- Unix and/or Linux experience including basic shell scripting, editing config files, XML
- Ability to prioritise work with strong communication skills
- Collaborative and team-oriented, you must have superb problem-solving skills and a fantastic customer focus.
Experience of IPTV and video streaming would be beneficial to your application.
If you are interested in this new and exciting role, please send a covering letter and CV to: firstname.lastname@example.org