Technical Support Engineer, Orlando, US

Role: 2nd / 3rd Line Technical Support Engineer
Location: Orlando, Florida
Salary: Depending upon experience plus Company Bonus Scheme, Life Assurance, Health Care and Dental Plan

Tripleplay  is a specialist provider of IPTV, video streaming and digital signage software designed specifically for the enterprise market. An opportunity has now arisen for a 2nd / 3rd Line Technical Support Engineer to join our local support team based in Orlando and be part of our fast growing business.

Present in more than 40 countries across the world, we offer a truly global environment where there is the opportunity for the successful candidate to thrive, develop and fulfil their potential. Opportunities for international travel and progressing to management or development in the future are available for the successful candidate. As the company is still in its ‘start-up’ phase in the USA you have the opportunity to truly shape your role and grow as the company expands its presence across the USA.

As a Technical Support Engineer, you will be tasked with providing 2nd and 3rd level support to our client’s and partners who use Tripleplay’s products as part of our international support desk.

On a day-to-day basis you will provide customer support whilst working in collaboration with engineering and key customer representatives. Specifically, you will respond to ensuring the customer is kept appraised of the progress of the issue. You will have additional responsibility for supporting the system build and commissioning of orders prior to shipment

Having completed your training and familiarised yourself with the product portfolio, you will seek to resolve the majority of problems assigned to you as well as trouble shooting and diagnosing bugs and fixing them where possible.

To be considered for this role, it would be desirable if you had some of the following  experience:

– Unix and/or Linux experience including basic shell scripting, editing config files, XML
– Web technologies such as HTTP, HTML, JavaScript, PHP

You must have a strong attention to detail with an articulate and interpersonal approach. Collaborative and team-oriented, you must have superb problem-solving skills and a fantastic customer focus.

Experience of IPTV and video streaming would be beneficial to your application.

Associates’ Degree and at least two years’ related experience and/or training; or equivalent combination of education and experience.

If you are interested in the position, please send your resume and covering letter to careers@tripleplay.tv.